![]() ![]() after he said attacks on her weight loss are a 'genocide of the Black race' Lizzo claps back at Kanye West's remarks about her body. Netflix sparks fury with plans to show Prince Philip 'pursuing an affair' with close friend Penny Knatchbull in The Crown weeks after the Queen's death Prince Harry's tell-all memoir will 'never see the light of day' because if it is published there will be 'no way back' for him into royal life, claims former Tatler and Vanity Fair editor 'I feared what it meant for the rest of my life': Chris Fountain reveals he was left speaking 'like a child' after mini-stroke caused by blood clot in his brainīeat The Big Squeeze! Why it's important to talk about your money worries and where you can go for help Rhian Sugden exposes her ample assets in a black bikini as she canoodles husband Oliver Mellor in the sea during romantic Turkey holiday 'Both of you do not deserve to be here': Richie Anderson is the SECOND contestant to get the Strictly axe after shock dance off against Fleur East Lena Headey is MARRIED! Game Of Thrones actress exchanges vows with Ozark star Marc Menchaca in private Italian ceremony #Mail call s.n.a.f.u free#Please feel free to contact us again and we promise that we will do our best to be responsive to your requests.ĭue to an email error, we missed all support requests sent February 10 through July 25.Concerns over King Charles III's cut price coronation: Experts warn smaller event could 'waste opportunity to advertise Britain on global stage' If you did send in a request, we hope that you see this blog post and or our related post on Twitter. This means that if you submitted a support request anytime between February 10 and July 25 it is highly likely that we didn’t receive your message and don’t have a way to getting to it. Unfortunately, the undelivered email content is only retained for a period of three days. We have removed the email from the suppression list, and also whitelisted all of our emails with our email service provider to prevent this from happening in the future. The user confirmed that they had done this, but we still didn’t receive the email, which led us to investigate further till we discovered the silent failure happening due to the address being on a suppression list on our email service provider. In order to investigate the issue for the user we requested them to send the email from within the app so that we have more information for debugging (our in-app support requests include the OS version, the App Version and an account identifier). We were still receiving emails sent directly to and our staging environment in-app support emails were also still coming through so we didn’t realize that the support requests from our live apps were not making it through to us.Ī user had sent us an email directly (initiated from their email client rather than from one of our apps). However, in this case our email service provider blocked delivery to this address permanently effective February 10, 2020. Very often is it a transient thing that resolves itself. An email message can bounce (not be delivered) for many reasons. ![]() For some reason unknown to us, as of Februthe email service provider flagged as undeliverable due to messages being sent to that address bouncing. When you submit a support request from one of our apps we use an API call to send the request to The API uses our email service provider. ![]() ![]() As a company we strive to ensure that we are responsive to your requests and we welcome your feedback, so this is deeply troubling to us. If you sent in a support request to use through the HiHello app (on iOS, Android, or web) anytime between February 10 and this morning, July 25, we’re sorry to report that we didn’t receive your message. ![]()
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